At Carrera Shop, we’re committed to providing discerning gentlemen worldwide with premium eyewear delivered with sophistication. Below you’ll find answers to common questions about our products, services, and policies.

Product Information

What types of eyewear do you offer?
We specialize in premium men’s eyewear including:
  • Designer glasses (Big and Small frame options)
  • High-quality sunglasses
  • Metal frame collections
Our curated selection features brands like Hugo Boss and Oakley, chosen for their perfect blend of style and functionality.
How do I choose the right frame size?
We offer frames in both Big and Small sizes. For optimal fit:
  • Measure your current well-fitting glasses
  • Consider face shape – larger frames suit broader faces
  • Review product dimensions in each listing
Our Detroit-based team can provide sizing advice via email at [email protected].

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely in USD.
Can I change or cancel my order after placing it?
We process orders quickly (within 1-2 business days). Contact us immediately at [email protected] if you need to modify your order. While we can’t guarantee changes, we’ll make every effort to accommodate your request.

Shipping & Delivery

What are my shipping options?
We offer two premium shipping methods:
  • Express Shipping ($12.95): 10-15 business days via DHL/FedEx
  • Free Standard Shipping (orders over $50): 15-25 business days via EMS
All orders are processed within 1-2 business days from our Detroit facility.
Do you ship internationally?
Yes, we proudly serve customers worldwide, excluding certain remote areas in Asia. Please note:
  • All prices are in USD
  • Customs duties or import taxes may apply
  • Delivery estimates may extend during peak seasons
How is my order packaged?
Every Carrera Shop shipment includes:
  • Protective Carrera-branded packaging
  • Detailed care instructions
  • Full documentation including order details
  • Return policy information

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. To qualify:
  • Items must be in original, unworn condition
  • All original packaging and documentation must be included
Contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Customer Service

How can I contact customer service?
Our Detroit-based team is available via email at [email protected]. We typically respond within 24-48 hours.
Where is Carrera Shop located?
Our headquarters and fulfillment center is located at:
2718 Hillside Drive, Detroit, US 04929

For any questions not covered here, please don’t hesitate to contact our customer service team. We’re dedicated to ensuring your Carrera Shop experience reflects the same standards of excellence as our premium eyewear collections.

Ready to elevate your style? Start shopping now.