At Carrera Shop, we take pride in crafting premium eyewear that meets the exacting standards of our discerning clientele. Should any item not meet your expectations, our straightforward returns and exchanges process ensures your complete satisfaction.

Eligibility

To be eligible for return or exchange:

  • Items must be returned within 15 days of delivery
  • Products must be in original condition: unworn, undamaged, with all protective films intact
  • Original packaging and all accessories must be included
  • A copy of your order confirmation or receipt must accompany the return

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Prescription lenses (custom-made products)
  • Items marked as “final sale” in product descriptions

Returns Process

  1. Initiate Your Return: Email our customer service team at [email protected] with your return request within 15 days of receiving your order. Use the template below for prompt processing.
  2. Wait for Authorization: Our team will respond within 2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely pack the items in their original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to our Detroit facility using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Shipping Address:

Carrera Shop Returns
2718 Hillside Drive
Detroit, US 04929

Exchanges

We gladly exchange items for a different size (Big/Small) or style (Metal/Sunglasses) within the same price range. Follow the standard returns process, clearly indicating in your email that you wish to exchange and specifying your preferred replacement item.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: 5-10 business days for the refund to appear in your account, depending on your financial institution

Note: Shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Return Request Template

For efficient processing, please use this template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear Carrera Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Product Name: [Product Name] – Reason for Return: [Reason – e.g., Size, Style, etc.] – Preferred Resolution: [Refund/Exchange for [Specific Product]] I confirm that the item is in its original condition with all packaging and accessories. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return label and expedite your replacement.

International Returns

For customers outside the United States (excluding certain Asian and remote regions):

  • Return shipping costs and any applicable customs duties are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • Allow 2-3 weeks for international returns to reach our facility

For any questions about our returns policy, please contact our Detroit-based customer service team at [email protected]. We’re committed to resolving any issues with the same precision and care we apply to crafting our premium eyewear collections.